Mazillo
Enquiry to Completion
Product Operations Document

From enquiry to balance sheet, in one workflow.

A complete reference for the Mazillo platform used by Navtek Marine Services — every operation, the document flow that ties them together, reporting, role-based access, and the coordinator commission engine.

v5 · DEMO BUILD 10 MODULES INR / USD 7 USER ROLES
Contents
01Product Overview
06Reporting
02System Map
07Balance Sheet
03Core Operational Flow
08User Management & Roles
04Workflow Stages in Detail
09Commission System
05Service Reports
10Numbering, Currency & Lifecycle
01

Product Overview

Mazillo is the operations platform for Navtek Marine Services. It runs the full commercial lifecycle of a marine service or supply job — from the first customer enquiry, through quotation, order execution and sub-vendor purchasing, to tax invoicing, payment tracking and a live profit-and-loss balance sheet.

Every record is connected: a quotation knows its enquiry, an order knows its quote, an invoice knows its order, and the balance sheet rolls those links into order-wise margins. The same chain feeds the reporting suite and the coordinator commission engine, so a single data entry never has to be repeated downstream.

4
core workflow stages
10
application modules
9
report views
7
access roles

Data is stored locally per browser and moves between machines through a JSON backup & restore. The production database build follows once this workflow is signed off.

02

System Map

The left navigation exposes ten modules. Visibility is governed by the signed-in user's role (see §08). The first five are the operational spine; the rest are analytics, monitoring and administration.

01
Enquiries
Register of every case & its status
02
New Enquiry
Stage 1 — capture a new case
03
Quotation
Stage 2 — build & export a quote
04
Orders
Stage 3 — execute, expenses & vendor POs
05
Invoice
Stage 4 — tax & proforma invoices
06
Service Reports
Field engineering job records
07
Reports
Case, order, invoice & financial analytics
08
Balance Sheet
Order-wise P&L and invoice ledger
09
Coordinators
Workload monitoring & commission
10
Settings
Customers, sub-vendors, users & commission
03

Core Operational Flow

A single thread runs from enquiry to balance sheet. Each stage hands its data to the next; two derived processes — service reporting and commission — branch off the order; and every stage feeds the reporting layer.

QTN← ENQ
1 · Enquiry
Case captured — company, vessel, scope, status
▼
QTN
2 · Quotation
Line items, discount, GST → PDF to customer
▼
case marked WON → raise order
ORD
PO
3 · Order
Customer PO, costs & expenses, sub-vendor POs
↳
Service Reports
field execution
↳
Commission
per coordinator
▼
INV
PINV
4 · Invoice
Tax invoice or proforma — GST, discount, terms
▼
RECV
Payments Received
Recorded against the invoice / order
▼
OUTCOME
Balance Sheet
Invoiced − Cost = Profit, order by order · invoice ledger
REPORTS  ◂—◂—◂ consume every stage above (9 views)
Fig. 1 — The master operational thread. Cancelled orders, invoices and POs keep their number but drop out of every total downstream.
04

Workflow Stages in Detail

STAGE 1Enquiry

A new case is opened the moment a customer makes contact. The Case ID is auto-generated; the rest captures who, what and where, plus the coordinator who owns the case.

• Auto Case ID + region (IND / SG)
• Registered customer company & vessel
• Job location / port & job scope
• Amount quoted to customer (INR / USD)
• Quote received / sent dates
• Owning coordinator / employee
• Sub-vendor quotes received (see below)
• Status & remarks
OPEN QUOTED WON LOST CLOSED REGRET
STAGE 2Quotation

A quotation is built against a chosen case, inheriting its customer, vessel and location. Line items carry quantity and rate; a discount and GST are applied, and the finished quote exports to a branded PDF.

• Pick a case or edit a saved quote
• Auto quotation number (QTN)
• Line items — qty × rate
• Discount (flat / percent)
• GST computation
• Export to PDF
STAGE 3Order

When a quote is confirmed the case becomes an order — the execution hub. It records the customer PO, the real costs of delivery, and any sub-vendor purchase orders, then drives invoicing and the order's profit.

• Auto order number (ORD)
• Customer PO reference
• Costs & expenses
• Sub-vendor purchase orders (PO)
• Sub-vendor quote comparison & selection
• Customer payments received
• Generate tax invoice / proforma
• Coordinator commission (computed)
• Close or cancel the order
Sub-vendor quote comparison. Quotes received against the enquiry (per item: qty, unit price, GST) are compared here. The lowest total is auto-selected; quotes are compared within each currency and never auto-picked across currencies. Choosing a vendor other than the lowest requires a recorded reason. The selected vendor pre-fills the Sub-vendor PO.
One tax invoice and one proforma are permitted per order — re-opening either returns to the existing document rather than duplicating it.
STAGE 4Invoice

Invoices are raised from an order (or a quote). Two document types share one engine: the final Tax Invoice and an advance Proforma. GST (CGST / SGST / IGST), discount and currency all flow through, and payments are tracked to a received / pending balance.

Tax Invoice — INV Proforma — PINV
• CGST / SGST / IGST handling
• Discount (flat / percent)
• Payments & pending balance
• Print / export the invoice
05

Service Reports

A branch off the order, the service report is the engineer's field record of work carried out on a vessel. It documents the equipment, the fault, the work done, time on the job and customer satisfaction — and links back to its order.

• Auto SR number, date & vessel / port / IMO
• Equipment, make / model, serial number
• Fault reported & engineer's report
• Materials used & spares removed
• Time log — working, waiting, workshop, travel
• Job completed / follow-up flags
• Telephone calls & transport
• Customer satisfaction rating
06

Reporting

The Reports module slices the same connected data nine ways, each with date filtering and Excel export. It is the analytic mirror of the operational flow. Visibility follows permissions: View all reports shows every record, while View own reports limits a user to the cases and orders they coordinate — together with the invoices, sub-vendor POs and service reports linked to those orders, and nothing else.

Case-wise
Every enquiry & status
Date-wise
Activity over a period
Employee-wise
By coordinator
Status Summary
Pipeline by status
Vendor-wise
Spend per vendor
Orders
Invoiced, cost & profit
Invoices
GST, received, pending
Sub-vendor PO
Purchasing ledger
Service Reports
Field job log

Each report supports a date range and exports to Excel (.xls). The Case Master, Orders and Balance Sheet each have a dedicated export.

07

Balance Sheet

The balance sheet is the financial endpoint of the flow. For each order it computes profitability directly from the linked invoices and recorded costs.

INVOICED
from tax invoices
−
COST
expenses + POs
=
PROFIT
per order
Fig. 2 — Order-wise margin. Proforma invoices and cancelled documents are excluded from the invoiced figure.
• Order-wise profit & loss
• Invoice ledger with payment status
• Awaiting / partially / fully received
• INR & USD totals side by side
• Cancelled records excluded from all totals
• Dedicated Excel export
08

User Management & Roles

Users are created in Settings with a name, email, password and a set of permissions. An admin assigns one or more permissions per user — there are no fixed roles — and the navigation shows only the modules a user's permissions allow. Users can be disabled (kept for history) rather than deleted. The assignable permissions are: Create enquiries, Create quotations, Create orders, Create invoices, Service engineer (own assigned reports only), View own reports, View all reports, View balance sheet, and Admin (all operations). A service engineer sees and edits only the service reports assigned to them.

The presets below are convenient starting points an admin can mix and match per user.

Role Enquiry Quote Order Invoice Service Reports Balance Settings
Admin
full access
●●●●●●●●
Manager
orders, quotes, reports
●●●●●●●●
Coordinator
enquiries, quotes
●●●—●●——
Accounts
invoices, balance sheet
●——●—●●—
Service Report
create service reports
●———●———
Engineer
assigned service work
●———●———
Viewer
read only
●●●●●●●—
Fig. 3 — Module visibility by role. ● available  ·  — hidden. Coordinators additionally see the Coordinators page; Admin and Manager see everything.
Data backup & restore. Settings → User Management exports the entire dataset to a JSON file and restores it on another browser — the reliable way to move or archive data offline.
09

Commission System

Coordinators are rewarded for converting enquiries into orders. One rule, set in Settings, applies to every non-cancelled order and rolls up per coordinator on the Coordinators page. Each enquiry that becomes an order counts as one conversion.

MODE A
Percentage
Your rate × one of two bases:
Order Profit — billed − cost
Total Quoted (PO) — full PO value
MODE B
Flat amount
A fixed ₹ amount for each order a coordinator converts — independent of value or margin.
Set value to 0 to switch commission off — nothing else in the workflow changes.
Fig. 4 — The two commission modes. The active rule is shown on the Coordinators page.

The Coordinators page surfaces the rollup: Total Commission Payable, Orders Converted and Active Coordinators, a per-coordinator performance table (orders handled, on hold, basis, commission) and an order-by-order commission detail. Coordinators see only their own figures; managers and admins see everyone.

10

Numbering, Currency & Lifecycle

Document numbering
<PREFIX>-<REGION>-MM-YYYY-NNN

The running number increments per prefix + region + month, following today's date.

QTN · Quotation ORD · Order PO · Sub-vendor PO INV · Tax Invoice PINV · Proforma
Multi-currency

Amounts are held in INR or USD. Totals, reports and the balance sheet present each currency on its own line so the two are never mixed.

Cancel, don't delete

Orders, invoices and POs are cancelled, not deleted. They turn grey, keep their number so the sequence is never reused, and drop out of every total, report and the balance sheet.

Mazillo · Navtek Marine Services — Enquiry to Completion
Product Operations Document · v5